Shipping Policy

Once you place your order (via our website, WhatsApp, or phone), here is what happens:

• •Orders confirmed before 3:00 PM (Pakistan Standard Time) on a working day are dispatched the same day.
• •Orders confirmed after 3:00 PM are dispatched the next working day.
• •Orders placed on Sundays or public holidays are dispatched on the next working day.
• •You will receive a WhatsApp or SMS confirmation once your parcel has been handed to the courier, along with your tracking number.

Working days for our dispatch team are Monday to Saturday. We observe all gazetted public holidays in Pakistan.

Estimated delivery times from the date of dispatch:

These are estimates, not guarantees. Delivery times may be affected by courier workload, adverse weather, public holidays, or other factors outside our control. We appreciate your patience in such cases and will keep you informed.

We offer Cash on Delivery (COD) as our primary payment method. You pay the courier in cash when your parcel arrives at your door — not before.

• •No prepayment is required to place an order.
• •The amount you pay is exactly what was confirmed at the time of your order.
• •Our couriers carry official receipts. Please request one for your records.
• •Please have the exact amount ready when possible, as couriers may not always carry change.

We work with Pakistan's most reliable courier networks to ensure your order arrives safely:

• •TCS Courier
• •Leopards Courier
• •M&P (Move and Pick)
• •BlueEx
• •Other courier networks depending on your location

The specific courier assigned to your order is determined automatically based on coverage in your area. You will receive the courier name and tracking number via WhatsApp once dispatched.

Once your parcel is dispatched, you will receive a tracking number and courier name via WhatsApp. You can use this to track your parcel directly on the courier's website.

If you have not received a tracking update within 24 hours of our dispatch confirmation, or if your tracking shows no movement for more than 2 working days, please contact us and we will investigate immediately.

Our couriers will attempt delivery at the address you provided. If they are unable to reach you:

• •The courier will attempt to call your registered phone number before or during delivery.
• •If the first delivery attempt fails, the courier will typically attempt a second delivery the next working day.
• •After two failed attempts, the parcel may be held at a nearby courier depot for up to 5 days. You can arrange collection or reschedule delivery by contacting the courier or us.
• •If the parcel is returned to us uncollected, we will contact you to arrange re-dispatch. Re-delivery may incur an additional shipping charge of Rs. 150–250 depending on your location.

To avoid delivery failures, please ensure your phone number is active and your delivery address is complete and accurate. Including a nearby landmark in your address helps significantly in smaller towns.

You are responsible for providing an accurate and complete delivery address. If your order cannot be delivered due to an incorrect address and is returned to us, we will contact you to arrange re-dispatch. Additional delivery charges may apply for re-dispatch due to an incorrect address provided at the time of ordering.

If you realise your address is wrong after placing your order, contact us immediately via WhatsApp — we can correct it if the parcel has not yet been dispatched.

If your parcel arrives visibly damaged or tampered with:

• •You have the right to refuse the delivery on the spot. Inform the courier and contact us immediately.
• •If you accept the parcel and find the product damaged inside, contact us within 48 hours with photos of the packaging and the damaged product.
• •We will arrange a free replacement or full refund, whichever you prefer, at no additional cost to you.

You may cancel your order at any time before it has been dispatched by contacting us via WhatsApp. There is no cancellation fee and no penalty. Since COD requires no prepayment, cancellation before dispatch requires no refund processing.

If your order has already been dispatched, you may refuse the delivery at the door without any obligation to pay (for COD orders).