Privacy Policy

TealCure™ is a Pakistani consumer health brand that sells medical-grade silicone scar patches. We operate exclusively within Pakistan and process all orders from Pakistan.

For any privacy-related questions, contact us at: privacy@tealcure.pk or via WhatsApp at +92 304 8020008.

When you place an order with us, we collect the following information:

• •Full name — to address your parcel and confirm delivery
• •Mobile phone number — to coordinate delivery with our courier and send order updates via SMS or WhatsApp
• •Delivery address (street, area, city, province) — to dispatch your order to the correct location
• •Order details (products, quantity, price) — to process and fulfill your order correctly
• •Payment preference — Cash on Delivery (COD) is our primary payment method; no financial card data is collected or stored by us

We do not collect: email addresses (unless you contact us via email), national identity numbers (CNIC), financial account details, or any sensitive personal data (health records, biometric data).

If you contact us via WhatsApp or phone for support, we retain those communications to resolve your query and maintain a record of service interactions.

Your information is used solely for the following purposes:

• •Processing and dispatching your order
• •Coordinating delivery with our courier partners (TCS, Leopards, or equivalent)
• •Sending you order confirmation and delivery status updates via WhatsApp or SMS
• •Processing refund or return requests under our Refund Policy
• •Responding to your customer service inquiries
• •Complying with legal obligations under applicable Pakistani law

We do not use your information for unsolicited marketing, profiling, or automated decision-making.

We share the minimum necessary information with the following categories of third parties:

• •Courier and logistics providers (e.g., TCS, Leopards Courier, M&P) — receive your name, phone number, and delivery address for the purpose of delivering your parcel. These companies are contractually bound to use this data only for delivery.
• •SMS and communication service providers — may process your phone number to deliver transactional messages (order confirmations, delivery updates). They do not receive your order details.

We do not share your data with advertising networks, analytics companies, social media platforms, or any other third party not directly required to fulfill your order.

Your order data is stored securely within our internal order management system. We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

Since Cash on Delivery (COD) is our primary payment method, we do not process, store, or transmit any bank card or financial account details. No payment data of any kind passes through our systems.

We retain your order information for the following periods:

• •Order records (name, address, phone, order details): 2 years from the date of purchase, to facilitate any warranty, refund, or legal claims
• •Customer service communications: 1 year from the date of the interaction
• •Financial transaction records: as required by applicable Pakistani law (generally 6 years under the Income Tax Ordinance 2001)

After these periods, your data is securely deleted or anonymised.

Our website may use basic technical cookies necessary for the site to function (e.g., session cookies). We do not use tracking cookies, advertising pixels, or third-party analytics services that identify individual visitors.

If we introduce analytics in the future, we will update this policy and, where required by applicable law, obtain your consent.

Our products and services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

While Pakistan does not yet have a comprehensive personal data protection law equivalent to the GDPR, we voluntarily extend the following rights to all our customers:

• •Right to access — you may request a copy of the personal information we hold about you
• •Right to correction — you may ask us to correct inaccurate information
• •Right to deletion — you may request that we delete your personal data, subject to our legal record-keeping obligations
• •Right to withdraw consent — where we rely on consent to process your data, you may withdraw it at any time
• •Right to object — you may object to us processing your data for any purpose you believe is not justified

To exercise any of these rights, contact us via WhatsApp at +92 304 8020008 or email privacy@tealcure.pk. We will respond within 10 working days.

This Privacy Policy is governed by and construed in accordance with the laws of Pakistan, including but not limited to:

• •Prevention of Electronic Crimes Act 2016 (PECA) — governing electronic data and cybercrime
• •Electronic Transactions Ordinance 2002 (ETO) — governing electronic communications and records
• •Consumer protection legislation applicable in your province (Punjab Consumer Protection Act 2005, Sindh Consumer Protection Act 2019, Khyber Pakhtunkhwa Consumer Protection Act 2008, Balochistan Consumer Protection Act 2003)

Any disputes arising from this policy shall be subject to the jurisdiction of the courts of Pakistan.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will always be published on this page with a revised "Last updated" date. Continued use of our services after any update constitutes your acceptance of the revised policy.

For significant changes, we will notify active customers via WhatsApp or SMS where practical.