Refund & Return Policy

We believe you should be able to genuinely try TealCure™ before deciding whether to keep it. That is why our return policy is designed to be as fair and practical as possible:

• •You have 30 calendar days from the date of delivery to initiate a return.
• •Partial use is allowed and explicitly permitted — you do not need to return all strips unused.
• •You can open the box, try one or more strips, and still return the remaining unused strips for a full refund.
• •We cover the return shipping cost — you will not pay anything to send the parcel back.
• •Refunds are processed within 3–5 working days of receiving the returned items.

The following items are eligible for return and refund:

• •Unused silicone strips from any partially used box — you return what you have not used, we refund accordingly
• •Completely unopened boxes
• •Strips that have been removed from their packaging but not applied to skin (i.e., still in hygienic, unused condition)
• •Items received damaged, defective, or incorrect — full refund, no partial deduction

The following cannot be returned, for hygiene and medical safety reasons:

• •Silicone strips that have been applied to skin — these are personal medical devices and cannot be resold or reused by others
• •Strips returned more than 30 days after the delivery date
• •Items that have been deliberately damaged or misused beyond normal use

Our partial return policy is simple and honest. Here is how it works in practice:

In practice, we process the full paid amount as a refund for any return within 30 days where at least some strips are being returned unused. We assess each case individually with common sense — our goal is that you feel the return process is fair.

Returning your order is a simple 3-step process:

Since all our orders are Cash on Delivery (COD), refunds are processed electronically after the return is received. We support the following refund methods:

We will ask for your preferred refund method and account details via WhatsApp when confirming your return. We never ask for full bank account credentials — only the account number or mobile number needed for the transfer.

If your order arrives damaged, defective, or we have sent you the wrong product:

• •Contact us within 48 hours of delivery with a photo of the item and packaging
• •We will send a replacement at no charge within our standard delivery timeframe, or issue a full refund — your choice
• •You do not need to return the damaged item in most cases (we may ask for the item back if replacement is being sent, to prevent abuse)
• •No deductions are made for damaged, defective, or incorrect items — you receive the full amount paid

For COD orders, you have the right to refuse delivery at your door. If you refuse delivery:

• •No payment is taken — you owe nothing
• •The parcel is returned to us by the courier
• •Contact us via WhatsApp to let us know you refused delivery and the reason, so we can improve
• •There are no penalties or charges for refusing a COD delivery

This return policy is in addition to, and does not limit, your statutory rights as a consumer under applicable Pakistani provincial consumer protection legislation, including:

• •Punjab Consumer Protection Act 2005
• •Sindh Consumer Protection Act 2019
• •Khyber Pakhtunkhwa Consumer Protection Act 2008
• •Balochistan Consumer Protection Act 2003
• •Sale of Goods Act 1930

Under these Acts, consumers are entitled to goods that are of satisfactory quality, fit for purpose, and as described. If TealCure™ does not meet these standards, you are entitled to a remedy under law, independent of our voluntary return policy.

Our return policy is designed for genuine customers who try our product and are not satisfied. We reserve the right to decline returns or refuse future orders in cases of clear and repeated abuse — for example, ordering and returning the same product multiple times without genuine use, or providing false information about unused strips.

Legitimate returns — including cases where the product simply did not work as hoped — are always honoured in full.